FAQ
1. What are the delivery times for orders?
We strive to deliver your order within 3-7 business days via USPS. Delivery times may vary depending on your location and other external factors.
2. Do you offer international shipping?
Currently, we only ship within the United States (except Alaska and Hawai). Stay tuned as we expand our delivery options in the future!
3. What payment methods do you accept?
We accept a wide range of payment methods, including:
- Credit and debit cards (Visa, Mastercard, American Express, Discover, Diner's Club, JCB and Discover)
- Apple Pay
- Klarna (Buy now, pay later)
4. How do I track my order?
Once your order is shipped, you will receive a tracking number via email, you can use this number to track your order directly on the USPS website. You can also track your parcel on our dedicated “track my order” page.
5. Can I make changes to my order after it’s been placed?
If you need to make changes, please contact our customer service team as soon as possible. Changes can only be made before the order is processed for shipping.
6. What is your return and refund policy?
We accept returns within 30 days of delivery for unused and unopened items. Please refer to our Return Policy page for detailed instructions.
7. Do you charge sales tax?
Sales tax are included in our prices and based on your location and applicable state laws.
8. Are there any hidden fees or charges?
No, there are no hidden fees. The price you see at checkout includes all applicable taxes and shipping charges.
9. Is my payment information secure?
Absolutely. We use encrypted and secure payment gateways to ensure your personal and payment information is protected.
10. How can I contact customer service?
You can reach our friendly customer service team via: