Return policy

Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the website of https://thechickenfortress.com/.

Contact Information

If you have questions regarding returns and refunds, please contact our customer service via:

- Email: support@thechickenfortress.com

Headquarters Address:

Merity Talent Agency LLC, 1704 Llano Street, Ste B-1521, Santa Fe, NM, 87505, United States of America.

EIN number: 32-0646945

Return Window

You can return your products within 30 days of receipt without providing any reason.

Return Instructions

1. Return Notification: To initiate a return, please contact our customer service at support@thechickenfortress.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging & Shipping

1. Securely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.

Return Costs

For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or otherwise defective.
For Customer Regret (Change of Mind): The actual cost of the return will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or the customer no longer wants it.

Specific Return and Refund Conditions

- Change of Mind Returns: If you change your mind after purchase, you may return the product within 30 days, provided it is unused, undamaged, and in its original packaging.
- Defective Products: If you receive a defective product, please contact our customer service immediately for instructions. https://thechickenfortress.com/ will cover the return shipping costs and provide a replacement product or refund.
- Damaged Merchandise: If the product arrives damaged, please send us photos of the damage within 48 hours of receiving it. We will assess the situation and cover the return costs if necessary.
- Wrong Product Received: If you receive an incorrect product, please contact us and we will arrange the return costs and make sure you receive the correct product.
- Product Never Arrived: If your product never arrived, please contact us so we can start an investigation with the courier. If the product is missing, we will offer you a full refund or replacement product.
- Cancellation after order: You can cancel your order before it is shipped. If the order has already been shipped, please follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective products, please contact our customer service within 48 hours. Send us photos or videos of the defect or damage. We will inspect the item and, if approved, provide you with a replacement or full refund.

Undamaged Merchandise Policy

If you change your mind, you can return the undamaged and unused product within 30 days. Please make sure it is in the original packaging.

Timelines

Returns Timeframe: Returns must be reported and sent within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: Once the return is approved, it takes up to 14 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to Return Policy

The following products cannot be returned:

- Personalized or custom items
- Hygiene products (e.g. socks, underwear) unless they are unopened and unused.

Return Address

Please send all returns to: