Shipping policy
https://thechickenfortress.com/
USA
support@thechickenfortress.com
Customer Support:
Monday to Friday: 9:00 a.m. to 6:00 p.m. (Eastern Time)
Saturday to Sunday: 9:00 a.m. to 6:00 p.m. (Eastern Time)
Headquarters Address:
Merity Talent Agency LLC, 1704 Llano Street, Ste B-1521, Santa Fe, NM, 87505, United States of America.
EIN number: 32-0646945
The Chicken Fortress - Shipping Policy
We aim to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently only ship within the United States of America (except Alaska and Hawai).
SHIPPING COSTS
- Within USA: Free shipping on all orders.
- No hidden fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing time: Orders are processed within 1-2 business days, Monday through Friday.
- Last order time: 22:00 (UTC-5) US Eastern Standard Time (New-York).
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated delivery time: 3-7 business days.
- Business Days: Shipments are made Monday through Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via USPS.
- Insured Shipments: All shipments are insured. Please contact our customer service in case of loss or damage during transit.
- Eco-friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Tracking Your Order: You can track your order through our website. Simply enter your tracking number into our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist you with any questions regarding tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Please contact our customer service within 7 days of receiving your package via support@thechickenfortress.com.
- Resolution: We will resolve the issue as soon as possible and either ship a replacement item or offer a refund.
RETURNS POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Returns Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, https://thechickenfortress.com/ will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receipt of the return and refunded to the original payment method.
RESTOCKING FEE
- No restocking fee: https://thechickenfortress.com/ does not charge a restocking fee for any returns.
RETURN SHIPPING COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or otherwise defective.
- For Customer Regret: The actual cost of return shipping will be borne by the customer. This applies when the customer purchased the wrong product, the item does not fit, or the customer no longer wants it.